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Returns Policy
Customers may return books in saleable condition after 90 days for credit only. No permission is required. To receive full credit, please enclose a packing list, reason for return and a copy of the original invoice. Items without invoice information will be credited at a 55% discount. Returns are for credit only. No cash refunds. Returns should be shipped freight prepaid to:

Familius Returns
1254 Commerce Way
Sanger, CA 93657


We can't wait to see our books in your stores! Here you'll find all the information you need to work successfully with us. If there was a problem with your order or shipment, please contact us on the Customer Service page. We look forward to working with you!

Trade Retail and Wholesale Policy

Familius books are available on the following terms to booksellers and authorized wholesalers:

Retail Discount Schedule:

1-9 books assorted: 40%, returnable
10-plus books assorted: 45%, free freight, returnable
10-plus books assorted: 50%, free freight, non-returnable

RDC (Retail Distribution Centers):

49%, free freight

Wholesaler Discount Schedule

50%, free freight, returnable
55%, free freight, non-returnable


25% discount on any order plus freight

Textbook Adoptions:

20% discount on any quantity plus freight


Net 30 days

Trade Sales Representatives

Western States

(AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY)
Book Travelers West
3614A California Ave SW #228 Seattle, WA 98116
206-932-7865; fax 800-440-0818
John Majeska, Kurtis Lowe, Phoebe Gaston, Kevin Peters

Mid-Atlantic, New England

(CT, DC, DE, MA, MD, ME, NH, JN, NY, PA, RI, VT)
Parson Weems
48 Wayayanda Rd., Warwick, NY 10990
845-987-7233; fax 866-761-7112
Linda Cannon, Eileen Bertelli, Christopher Kerr, Causten Stehle

Midwest and TOLA

(ND, SD, MN, WI, MI, NE, IA, IL, IN, OH, KS, MO, KY, OK, AR, TX, LA)
Fujii Associates
75 Sunny Hill Dr., Troy, MO 63379
708-978-7826; fax 708-949-8846
Eric Heidemann, Ted Heinecken, Andy Holcomb, Tom Bowen, Mark Fleeman, Barbara Aronson, Beth Chang, Kathy Boggs, Gina Heidemann, Don Sturtz


(AL, MS, TN, FL, GA, NC, SC, VA, WV)
Southern Territory Associates
772-223-7776; fax 877-679-6913
Geoff Rizzo, Angie Smits, Rayner Krause, Teresa Rolfe Kravtin, Tom Caldwell,
Jan Fairchild

Gift Sales Representatives

If you don't see your territory listed, please contact us directly at [email protected]


(OR, WA, ID, AK, WY, MT)
The Barron Collection Ltd.
200 SW Michigan Street, Seattle, WA 98106


(CA, AZ, NV, NM, HI, UT, CO)
Sales Producers, INC.
1933 S. Broadway #451
Los Angeles, CA 90007
213-747-8133; FAX: 213-747-4322


(PA, VA, WV, MD, DE, DC)
40 John Portman Blvd NW, Ste 1634
Atlanta, GA 30303
404-589-8200; fax 404-589-8280


(GA, FL, MS, NC, SC, TN, AL)
40 John Portman Blvd NW, Ste 1634
Atlanta, GA 30303
404-589-8200; fax 404-589-8280


(TX, OK, LA, AR)
2100 North Stemmons Frwy, Suite 1400 Dallas, TX 75207
404-589-8200; fax 404-589-8280

West North Central

(ND, SD, MN, WI)
Access Marketing
Attn: Jill Sundberg 11025 Irwin Ave. South, Bloomington, MN 55437


Kelley & Crew Inc.
688 N. Milwaukee Ave, Suite 207, Chicago, IL 60646

New England

(CT, RI, MA, VT, NH, ME, Upstate New York)
Road Runners
[email protected]

Subsidiary Rights

Letter Soup Rights Agency
Allison Olson
[email protected]

Special Sales

For special sales or premium sales please email [email protected] or call Christopher Robbins at 559-876-2170.

Foreign Sales


Raincoast Books
2440 Viking Way
Richmond, BC V6V 1N2
Canada 800-663-5714; fax 800-565-3700

Australia & New Zealand

Kate Folkers
Director, GPS Client Services
[email protected]

New South Books (distribution partner):
Nella Soeterboek, Director of Distribution
[email protected]

UK & Ireland

James Wickham
Regional Manager, UK & Ireland
[email protected]

Europe, Middle East & Africa

Michael Abbott
Sales & Marketing Director, Europe, Middle East & Africa
[email protected]

India, Pakistan, Nepal, Sri Lanka, Bangladesh, Maldives

Sharad Mohan
Regional Manager, Indian Subcontinent
[email protected]

Simon & Schuster India (distribution partner)
Rahul Srivastava, Managing Director
[email protected]

Thailand, Indonesia, Vietnam, Cambodia, Laos, Myanmar

June Poonpanich
Regional Manager, Southeast Asia
[email protected]


Suk Lee
Regional Manager, Asia
[email protected]

Latin America, Caribbean, Japan, Singapore, Malaysia, Philippines

Shanta Inshiqaq
Director, Sales & Marketing
[email protected]

All Other Markets or Inquiries

Shanta Inshiqaq
Director, Sales & Marketing
[email protected]
The most important work you ever do will be
within the walls of your own home.